Privacy Policy – Casino 999's Commitment to Protecting Your Data

Casino 999 collects information from you in two ways – what you provide directly and what is gathered automatically.

Information you provide directly:

• At registration: your name, phone number, date of birth, and payment details (bKash/Nagad/Rocket number).
• For identity verification (KYC): a copy of your National ID or passport.
• When contacting Support: any information shared via chat or email.

Automatically Collected Data:

• IP address and device type (mobile/desktop).
• Browser type and operating system.
• How long each page on the platform has been viewed.
• Date and time of logins and transactions.

Casino 999 uses your information for the following purposes:

• Account Management: Login verification, account security, and identity confirmation.
• Payment Processing: Processing deposits and withdrawals, and confirming transactions via bKash, Nagad, or Rocket.
• Customer Support: Helping you resolve issues by reviewing your previous contact history to provide relevant, context-aware assistance.
• Security and Fraud Prevention: Detecting unusual transactions, identifying multiple accounts, and maintaining platform security.
• Legal Obligation: Compliance with anti-money laundering laws and regulatory requirements.
• Service Improvement: Understanding which features are used most and where issues occur, so we can keep improving the platform.

Casino 999 shares your data only where necessary and only with the following parties:

• Payment Providers: bKash, Nagad, Rocket, and USDT gateways – only the information necessary to complete a transaction is shared. Payment providers are bound by their own privacy policies.
• Game Provider: Providers such as Pragmatic Play and Evolution Gaming receive only the minimum data needed to run their games. They do not have direct access to your identity.
• Security Service Provider: Specialized services are used for fraud detection and cybersecurity. These services access data solely for security analysis purposes.
• Law Enforcement: Data may be disclosed in response to a court order or regulatory obligation.

Should Casino 999 ever merge with or be acquired by another company, users will be notified in advance and this Privacy Policy will remain in effect.

Payment security is the biggest concern for most users. If you've shared your bKash, Nagad, or Rocket number on Casino 999, it's worth understanding exactly how that information is kept safe.

• Payment information is stored with AES-256 encryption — the highest industry standard.
• All communication on the website is encrypted via HTTPS/SSL — no third party can intercept your data in transit.
• No Casino 999 staff member will ever ask for your bKash or Nagad PIN. Your PIN is strictly personal and should never be shared with anyone.
• Access to payment processing systems is restricted to a limited number of staff, and all access is logged.

When making a payment at Casino 999, you authorize the transaction directly through your own mobile banking app. Casino 999 never sees or stores your PIN.

Casino 999 uses cookies — as nearly every website does. Cookies are small files stored in your browser. Below is an explanation of what cookies are used for and which ones are required.

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may prevent login or payments from working.

Casino 999 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Data no longer required beyond legal obligations is securely deleted. Before deletion, we verify that the data is no longer needed.

You have certain rights regarding your data at Casino 999. To exercise any of these rights, please contact our support team:

Casino 999 strictly prohibits access to anyone under the age of 18. We do not collect data from minors or provide them with any services.

• Date of birth is verified at the time of registration.
• If there is any doubt, age is confirmed by requesting a valid ID.
• If a user is found to be underage, their account is immediately closed and any collected data is securely deleted.

Casino 999 may update this Privacy Policy when necessary — for example, when launching new services, meeting new legal requirements, or making technical changes.

• A clear notice will be posted on the platform before any significant changes take effect.
• Registered members will be notified of any changes via email.
• The date of any update is always shown at the top of this page.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

You have the right to close your account if you disagree with any changes. If you choose to do so, please withdraw your remaining balance first and notify our support team.

For any privacy-related questions, complaints, or requests, please contact Casino 999:

• Live Chat: Available 24/7 – responses in Bangla, typically within 2–5 minutes.
• Email: support@casino999.wine – typically replied to within 6–12 hours.

Requests to delete or correct your data will be processed within 30 days of identity verification. More complex cases may take additional time, but you will be informed in advance.